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Customer Success Onboarding at Scale

Many companies don’t have a well defined onboarding process. This article will share some of the best practices for creating a meaningful onboarding experience for new customers and will result in a reduced churn. At the end of the day, whether a client churns or not is mainly dependent on 2 things: 1. a meaningful relationship with you and you’re company. and 2. a meaningful value to them based on their business needs.